Privacy Policy

At Hotel Maritime, we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR).

Information We Collect
When you stay with us, make a booking, or contact us, we may collect:
• Personal details: name, address, email, phone number
• Payment information (processed securely through our payment provider)
• Stay details: booking dates, preferences, special requests
• Communication records (emails or calls with our team)

How We Use Your Information
We only use your data to:
• Process and confirm reservations
• Provide guest services during your stay
• Comply with legal obligations (invoicing, tax, record-keeping)
• Send booking confirmations and relevant pre/post-stay information
• If you consent, share news and offers via email (you can unsubscribe anytime)

Legal Basis for Processing
We process personal data based on:
• Contractual necessity (to provide your booking and stay)
• Legal obligations (e.g., tax and accounting regulations)
• Legitimate interest (service improvement, security)
• Consent (for marketing communications)

Data Storage & Security
Your information is stored securely and only as long as necessary for the purposes described above.
We use trusted partners and systems (such as Mews) that are fully GDPR-compliant.

Sharing of Data
We may share your data with:
• Our booking and payment system providers (Mews and secure payment processors)
• Authorities when legally required (e.g., police or tax authorities)
• Service providers strictly necessary for fulfilling your stay (laundry, IT support, etc.)
• We offer a chatbot on our website to assist with questions, inquiries, and reservations. This service processes and records your chat messages and, if you provide it, your email address for sending summaries. The data involved includes chat content, timestamps, and technical identifiers (e.g., IP address).

We never sell your personal data.

Your Rights
You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent (for marketing)

To exercise these rights, contact us at:
Reception@maritime.dk
Hotel Maritime, Peder Skrams gade 19 - 1054 København K

Changes to This Policy
We may update this Privacy Policy when necessary. The latest version will always be available on our website.